Is shipping really free to every country?
Yes it is! We provide free shipping worldwide.
Do I need to have an account to order?
No, you can also place an order as a guest. But, some of our perks require an account :
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
How can I pay with debit/credit card?
Our services provide you with Paypal Express Checkout for payment to protect your debit/credit card. You can also use your personal Paypal account & if you don't have one click on "Pay with Paypal" then "Pay with credit card". This option is available just on computers.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be in English language, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we are unable to determine how long the destination's customs department will have the package on hold.
How long does shipping take & how can I track my package?
The delivery time is based on the location where you live. The estimated shipping time is 7-14 workdays. Once the order has shipped, we will send you an email with your tracking number and the tracking website that goes with it. We are not responsible for delays caused by the customs department in your country.
What Do I Do If I Have Missing Items In My Order?
If something is missing, please contact us immediately at firstname.lastname@example.org. We are going to send you the missing items, or give you a refund.
If you still have any question, please contact us!